As we bring you all the updates of Air India regarding its transformation journey, here is another comprehensive update regarding the airline. Air India, fondly called The Maharajah of Skies, today unveiled its comprehensive transformation plan. A plan to establish, itself as a world-class global airline with an Indian heart. The airline will strive to be the absolute best in class in customer service, technology, product offerings, reliability and hospitality. Continue reading to know about the roadmap.
Air India names its Transformation Plan as Vihaan.AI
The transformation plan of Air India is titled “Vihaan.AI”, which in Sanskrit signifies the dawn of a new era, with identified objectives for Air India over the next 5 years.
Roadmap with clear Milestones
For any airline to transform and revamp, there should be a clear roadmap, and Air India has unveiled the same now. As part of Vihaan.AI, Air India has put into place a detailed roadmap with clear milestones focussing on growing both its network and fleet, developing a completely revamped customer proposition, improving reliability and on-time performance, and taking a leadership position in technology, sustainability, and innovation, while aggressively investing behind the best industry talent.
Air India will strive to increase its Market Share to at least 30%
Over the next 5 years, Air India will strive to increase its market share to at least 30% in the domestic market while significantly growing the international routes from the present market share. The plan is aimed at putting Air India on a path to sustained growth, profitability and market leadership.
Earlier in August Air India has chosen workplace, virtual communication and engagement platform, to connect and engage with its 11,000 employees and the Vihaan.AI plan was unveiled to the organization by the CEO along with other senior management through the same. Over the coming days and weeks, the management will engage employees across regions, departments, and locations through a series of physical and hybrid sessions.
Vihaan.AI focuses on Five Key Pillars:
Vihaan.AI has been developed after extensive feedback from Air India employees on their aspirations and hopes for the airline’s growth. Vihaan.AI focuses on five key pillars, exceptional customer experience, robust operations, industry-best talent, industry leadership, and commercial efficiency and profitability.
| Sl.No | Five Key Focus Pillars |
| 1 | Exceptional customer experience |
| 2 | Robust operations |
| 3 | Industry-best talent |
| 4 | Industry leadership |
| 5 | Commercial efficiency and profitability |
Immediate Focus remains on Fixing the Basics:
While the immediate focus of the airline remains on fixing the basics and readying itself for growth (Taxiing Phase), the more medium-to-long term focus will be on building for excellence and establishing scale to become a global industry leader (Take Off & Climb phases).
Its Homecoming Moment for Air India:
90 years ago, in exactly a month from today, a young JRD Tata piloted the first flight of the airline that would become Air India. Since then, Air India and its employees have persevered through many challenges before its homecoming back to the Tata group. Vihaan.AI is said to be the roadmap to restoring Air India on the global map, making it the world-class, digital, Indian airline it is meant to be.
Commenting on Vihaan.AI, Mr. Campbell Wilson, MD, and CEO, Air India said, “This is the beginning of a historic transformation for Air India, and the dawn of a new era. We are laying the foundation for a brave new Air India, with a renewed sense of purpose and incredible momentum. Vihaan.AI is our transformation plan to make Air India the world class airline it once was, and that it deserves to be again. We are absolutely focussed on being recognized as a world-class airline serving global customers, with a proudly Indian heart.”
Transformation has Already Started:
“The transformation has already started - a slew of initiatives in areas like refurbishing cabins, serviceable seats, in-flight entertainment system are already underway. We are also adopting proactive maintenance and refining flight schedules to enhance on-time performance. Our fleet expansion will involve a combination of both narrow-bodied and wide-bodied aircrafts to cater to varied network needs. The excitement and shared commitment to drive Vihaan.ai is palpable across the organisation and stakeholders will recognise the changes as the new face of Air India emerges,” added Mr. Wilson.
Read about some of the Services/Products from Air India: 1. Air India Flying Returns - Frequent Flyer Programme 2. Air India On Board Facilities 3. InFlight Meals
Air India Leases 30 New Aircraft to Bolster Domestic and International Operations
Air India to progressively induct 5 Boeing wide-body and 25 Airbus narrow-body aircraft from December 2022 over the next 15 months. New Aircraft come in addition to the 16 long-grounded aircraft returned to service. These new aircraft mark the first major fleet expansion since Air India’s acquisition by the Tata Group earlier this year.
Get ready to experience the New Air India, as the transformation journey has already begun!
