Following the announcement last month of an agreement between Microsoft, Boeing, and Lufthansa, American Airlines has announced that it will collaborate with the technology giant to improve customer experience and employee connectivity.
American Airlines will speed its digital transformation, modernise its technology infrastructure, and establish a more streamlined procedure to support operations using Microsoft's Azure cloud platform, which is critical ahead of a forecasted busy summer season. Customers will have a more connected and personalised experience when travelling with the carrier thanks to digitization, which will also equip employees with the resources to make it happen.
“Reliably operating thousands of flights around the world to take customers to hundreds of destinations is critical to American, which is why the airline has chosen Microsoft’s technology to support our applications,” Airlines' Chief Information Officer, Maya Leibman stated. “With the power of Microsoft Azure, American can innovate and accelerate its technology transformation, giving our team members augmented tools to provide our customers an enhanced travel experience.”
Azure is planned to provide the carrier with superior analytics and real-time data using Artificial Intelligence to optimise taxi time, substantially lowering on-ground fuel usage and extended wait times. Its deployment at Dallas Fort Worth International Airport, in particular, will convert the previously semi-manual planning process into an efficient system, resulting in reduced fuel consumption and CO2 emissions, assisting the airport's progress toward its sustainability targets.
American Airlines and Microsoft collaborated on the ConnectMe app, an on-the-go mobile platform that connects ground crew, pilots, and cabin crew. This is a significant improvement over the previous system, which could only provide information via desktop and computers, making it largely inaccessible to anyone who wasn't doing desk work.