Angry Tweets Surface Against IndiGo for Web Check-in Charges of All Seats

Several passengers have expressed their concerns against the decision to charge for web-check seat selection. DGCA has promised to review the fees.

By November 26th, 2018 AT 8:05 PM
  • The charges range from Rs. 100 to Rs. 800.
  • The stand of other airlines in imposing similar charges are unknown.
  • DGCA to review the fee to see if they fall under the unbundled pricing framework.

The passengers are unhappy about IndiGo’s decision to charge for the web check-in seat selections. Several passengers have raised their concerns on the social media platform Twitter.

“If you are a regulator, this should make you think ‘market power’. The reason why IndiGo can charge for online check-in that costs it less than a counter check-in is because it can.”, tweeted a user.

“Nice, Time for folks to look at other airlines. Will other airlines challenge this? Or will there be a cartel?,” asked another Twitter user.

Few passengers even went to the extent of mocking the policy asking if it plans to charge for the armrest next. “Armrest on one side at Rs. 100 and discounted for both sides Rs. 150. Carrying handbag – Rs. 200, Reading lights – Rs. 2 per minute? Cool air vent – Rs. 200?”, the user tweeted.

IndiGo Airbus A320 Neo Aircraft

“I am sorry, but this is ridiculous. I am flying Indigo in Dec during my India trip, but will probably change the tickets, given we have a baby to seat. What is the convenience fee that you charge for while booking tickets? This is price gouging,” said another user.

According to the airline’s recently revised policy, all seats will be chargeable for web check-ins. The check-in charges range from Rs. 100 to Rs. 800 based on the seat preference. Initially, these seat selection charges were applied to few picking choices such as an aisle seat or a window seat, or for seats with more legroom. The revised policy came into effect from November 14. Alternatively, the passenger can check-in at the airport for free and the airline will allocate the seats based on the availability.

Civil Aviation Ministry to Review Fees

Considering the increase in the rage among the people, the Indian governmental body for civil aviation Directorate General of Civil Aviation will review IndiGo’s decision. “MoCA  (Ministry of Civil Aviation) has noted that airlines are now charging for web check-in for all seats.  We are reviewing these fees to see whether they fall within the unbundled pricing framework,” a tweet from the Civil Aviation Ministry read.

“Hope @jayantsinha @sureshpprabhu @MoCA_GoI will not buckle down to airlines who want to penalise passengers for going to @_DigitalIndia of @PMOIndia,” a Twitter user responded to MoCA’s tweet.

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