Jyotiraditya Scindia, the minister of aviation, has vowed to look into the issue of airlines charging more for passengers to receive a printed copy of their boarding pass. When tagged in a complaint about low-cost airline SpiceJet, Scindia agreed that asking extra for generating a boarding pass was "ridiculous".
A SpiceJet passenger was charged for generating a boarding pass at the check-in counter, according to a Twitter user on Friday.
“New rule of SpiceJet. If you wish to get a boarding card at the check in counter, you need to pay extra. This is like telling a customer in a restaurant that if you want eat in a plate, you will be charged,” the user tweeted.
This issue was brought to the aviation minister’s attention by a journalist who branded the rule “ridiculous.”
"Agreed, will examine this asap!" Jyotiraditya Scindia promised.
All passengers must check in online before their domestic flight, according to current government requirements. After web check-in, the traveller receives an electronic copy of the boarding pass.
Many people on Twitter, however, have complained about airlines charging passengers more for a paper copy of their boarding pass. They claim that the restriction is discriminatory because not everyone has a smartphone with which to access a soft copy of the pass.