British Airways, the flag carrier of the United Kingdom (UK) is making big changes when it comes to becoming premium. The airline is focusing on both changes for passengers while on air as well as ground to offer a more wholesome experience. So what’s really changing?
Onemileatatime reports that the airline is going to introduce a plant-based menu for passengers across its lounges which will also include a burger. This will initially be only available at the London Heathrow airport but then will be expanded to the United States as well.
Further, British Airways is removing the single-use plastic bottles from the lounge of Heathrow airport and will replace them with glass bottles and water stations. The airline will also train its employees in sustainability.
British Airways to Make Lot More Changes
There are a lot more changes that the airline will be making when it comes to enhancing customer engagement and experience.
These look like positive things for the company to move towards. It will benefit British Airways in the long run as the airline plans to enhance its brand image in the minds of customers flying across the world.