British Airways has brought back free snacks and beverages for the passengers. The airline’s boss has admitted in an open letter that it was a mistake to stop offering free snacks to the people flying with British Airways.
Around six year ago, British Airways had stopped offering free snacks and beverages to the passengers on short-haul flights in a bid to make annuals savings of around 400 million pounds, reports Dailymail.
When the passengers of the airline had to buy sandwiches on-board, it hit the brand of British Airways hard.
Sean Doyle, Chief Executive Officer, British Airways (BA) said, he is making a personal commitment to make the airline a better one.
According to the publication’s report, Doyle has also vowed to make the airline’s call centre experience better for the passengers. Customers have complained that they have to go through long-waits for seeking refunds of flights cancelled due to the pandemic.
Further, British Airways is also going to launch a new mobile application that will help users with tracking their baggage.
Doyle said: “For me, 2022 is the year we’re finally able to rebuild and re-energise our airline.”