New Delhi Airport is the primary aviation hub in Indian aviation. Delhi Airport redefines Airport experience for frequent travellers as well as first-time travellers by offering premium facilities and services to enhance travel journey. Recently, Delhi Airport has made special arrangements and markers to encourage social distancing amid the outbreak of Covid-19 and ensure that people are safe. Similarly, Delhi Airport offers world-class services to its customers. From Airport Assistance to Shopping in Duty-free shops, Customers can explore a variety of things at Delhi Airport while having coffee from Starbucks or Costa. In this article, we will cover all the essential facilities available at Delhi Airport, which will make you travel extra smooth and hassle-free.
Interactive Retail Outlets
Delhi Airport has a variety of retail outlets from which customers can shop or shop and dine. The Airport has nearly all big brands from all the sectors. Premium clothing brands like Adidas, Puma, UCB, Biba and many more are placed at the various terminals so that customers can enjoy shopping. If customers get food cravings, there are multiple cafes and dine outlets which offer delicious food. Also, if customers want to enjoy premium beverages, there are numerous coffee outlets like Costa, Starbucks and Cafe Coffee Day. Since there are three terminals in the airport, there are multiple outlets which sometimes gets away from the customers eyes. To ensure that customers know about outlets, Delhi Airport has bannered individual special maps which shows all the necessary information to customers. Also, the map is visible on the official website of Delhi Airport.
Baggage Wrapping Service
Customers planning a long trip or even a comfortable trip always have a soft side for their luggage. To ensure that customers baggage is safe, Delhi Airport provides Baggage Wrapping services. The authorities layer the luggage of customers with a thick plastic film which further prevents the bags from damage, theft, mishandling and pilferage. Also, the service is available at a very reasonable price. Customers looking for extra safety can get their luggage wrapped at Check-in Hall located at Terminal 3.
Lost and Found Department
Sometimes customers drop or leave their precious items inside the Airport premises. Delhi Airport has dedicated lost and found department which ensures that customers items are safe. Customers who claim for their belongings have to go through a special procedure in which all the necessary details are registered, and documents are requested by them for privacy and security concerns. Once all the steps in the process is completed, customers get their belongings in the same form.
Medical Emergencies can happen anytime. To ensure a safe environment, Delhi Airport has special medical facilities for both customers and crew-members. Also, the Medical emergency rooms are open 24/7 to provide facilities to customers. Since Medical facilities are amongst the essential services, it is available in all three terminals of Delhi Airport. Delhi Airport has also extended the facilities and has the service to shift customers to hospital in severe cases.
Special Services to Passengers Travelling with Kids
Passengers travelling with their little ones sometimes face extra hassle as they have to manage Airport rituals as well as the kids. However, Delhi Airport ensures that customers travelling with kids board their flights comfortably. Delhi Airport provides special baby room along with nursing stations which help the mothers in nursing their baby in peaceful surroundings. Not only this, customers get special strollers to make sure kids can travel around the premises comfortably. To add more in comfort, Delhi Airport also offers Kids Play area which is located in the Terminal 3 building of Airport where customers can keep their little ones engaged. All these services are available in Terminal 1,2 and 3, where Airport staff will assist the customers.
Customers exploring the premises of Delhi Airport with their luggage face added hassle. To ensure that customers freely move around the premises and enjoy a comfortable time, Delhi Airport offers cloakroom facilities where luggage can be kept for nominal prices. Cloakroom facility is available at the Terminal 3 building of the Airport and customers can keep their bags for a few hours or a maximum span of 30 days. Both domestic and international passengers can avail the service by showing photo ID and boarding pass.
Delhi Airport offers parking services to customers so that they can fly anywhere around the globe without stressing about their vehicles. Also, the chargers of parking are very nominal. Parking services are available at all the terminals and operate 24/7 for customers. Also, Delhi Airport offers special valet parking in Terminal 3, where cars are parked by selected personnel in special parking zones. Not only this, customers just have to pay Rs 350 for valet parking which will be valid for two hours. The counter of valet parking services is located in front gate near domestic arrivals in Terminal 1.
Prayer Room Facilities
Delhi Airport also offers special prayer rooms where customers can spend time in utmost silence and follow their spiritual side. All the terminal in the Airport offers the prayer room facilities. Also, prayer rooms are specially partitioned to provide special space for both male and female users. So, customers looking forward to a peaceful place for religious purposes can avail the prayer room facilities offered by Delhi Airport.
Special Smoking Zones are also available at Delhi Airport. Since customers cannot smoke at regular public places at the Airport, Delhi Airport has made particular areas where customers can smoke. Exclusive lounge areas are located in all terminals of Delhi Airport. Passengers have to follow the signs to locate the exclusive smoking zones.
Special Assistance for Passengers with Reduced Mobility
The Airport provides special assistance to physically challenged passengers or divyangs. Passengers travelling with specially abled persons have to contact the airlines in advance before leaving home. Also, airlines can be requested for assistance at the airport counters at the Visitors lobby. Delhi Airport also provides special assistance phones, and passengers can call their respective airline for assistance.
Visitor Entry Ticket
Delhi Airport provides special Visitor entry ticket where passengers family can enter the terminal 3 at the arrival sections and meet, greet and send off their loved ones. Customers getting the visitor entry ticket must note that the payment for Visitor entry ticket is non-refundable. Also, children below the age of 3 years will be allowed free entry in the terminal. Customers must also note that electronic gadgets will not be permitted inside the terminal. Customers can buy the Visitor entry ticket for just Rs 100, which will be valid for 3 hours.
Wi-fi at Airport
Delhi Airport offers free Wi-fi access to passengers so they can stream online content and enjoy their time at Airport. Passengers at Delhi Airport can access the free Wi-fi in three easy steps. Firstly, users have to switch on Wi-Fi and select GMR free Wi-Fi on their devices. Once they select the GMR free Wi-fi, they have to enter the mobile number and OTP. Once, passengers have successfully set the OTP pin, they can access the high-speed Wi-Fi for a maximum of two hours.
Porter Service Facilities
Delhi Airport provides special porter services which ensure that passengers enjoy a comfortable journey. Professional and expert Airport staff carries the luggage of passengers and escort them towards the check-in counters and right up to the departure gate. Porter services are available at arrival and departure terminal for a nominal charge.