GoAir records 86.3% of On-time Performance (OTP) in February, becoming the topper of the OTP chart, according to the report released by the Directorate General of Civil Aviation (DGCA). This is the sixth consecutive month that GoAir becomes the topper in OTP. GoAir also had the 2nd highest load factor of 92.6%, indicating the number of seats filled.
"We thank our customers who have made this possible. It is a matter of great pride and a testimony of our passenger first policy. There is a great deal of emphasis on Operational Excellence across GoAir, and the results of these efforts are heartening to see”, GoAir spokesperson said.
The airline carried around 10.88 lakh passengers during the February month. It operates over 240 daily flights.
Vistara stands second in terms of OTP rating at 81.6%, followed by SpiceJet at 77.1%. Majority flights delays are attributed to ‘Reactionary’.
Increase in Passenger Growth Rate and Passenger Load Factor
The DGCA report, titled ‘Performance of domestic airlines for the year 2019’ also pointed out that the passengers carried by domestic airlines during Jan-Feb 2019 were 238.56 lakhs as against 222.09 lakhs during the corresponding period of previous year. Thus, the passenger growth has been registered a growth of 7.42%. Passenger load factor has also shown a rise, primarily due to airlines offering promotional fares resulting in increasing demand.
The cancellation rate of the scheduled airlines for February 2019 was 1.89% and the reasons for cancellation range from weather to commercial, to technical and operational.
Jet Airways with Jetlite received 3.1 complaints per 10,000 passengers in February, making it the airline receiving the highest complaint rate. Air India stands the next with 1.5 per 10,000 passengers, followed by IndiGo, TruJet, GoAir, and SpiceJet. 51.8% of the complaints were about flight problems, and 19.6% were related to customer service. Baggage issues stood third with 18.1% people complaining about it.
