India’s most loved budget carrier, IndiGo is offering its customers a credit shell against their flight cancellations. When your existing booking is suspended due to the COVID-19 situation, an IndiGo credit shell will be formed. It will be sent to the itinerary of your account and you can use it to make future bookings. The IndiGo credit shell will be made against your cancelled PNR number. Many airlines have taken a similar route to save themselves from giving out full refunds to their customers. It is understandable since airlines are facing a cash-crunch. If they returned cash to their customers, they would fall into an even deeper problem.
How to Use IndiGo Credit Shell?
IndiGo credit shell balance can be retrieved from your account. Just go to the airline’s website or mobile app and log-in. Then proceed to ‘Edit Booking’ section and click/tap on ‘Retrieve Itinerary’. So how to use the IndiGo credit shell? Firstly, search for a flight that you want to book. Select the flight and when you land on the payments page, click/tap on ‘Use Credit Shell’. You will have to enter the PNR/Booking reference of your old suspended booking along with email ID/last name.
For guest users who don’t have an existing account with the airline, just enter your mobile number used for making the flight booking. An OTP will be sent to your phone, enter it, and click/tap on ‘Redeem Button’. There are alternate ways to do it as well. You can have a live chat with IndiGo’s customer service or even call them. Twitter and Facebook can also be used to tag and message the airline about your queries.
Terms and Conditions
Now that we have covered how to use IndiGo credit shell, let’s see terms and conditions they are bound with. The credit shell in your account has a validity of one year from the date of creation. So choose a travel date within that time frame. You cannot transfer the credit shell to anyone else. In case there are multiple passengers, the amount will be distributed equally amongst all of them. There is also an option for using the credit shell partially to pay for the booking and saving some for later. If you have more than one credit shell, you can only use one shell for one booking.