ITC Hotels are widely recognised for their top of the class 5-star services. Right now, what customers want from the hospitality sector is their commitment to keeping them safe throughout their stay at the hotels. Hotels will be very soon returning to their normal rate of accommodating customers and serving food. However, things won’t be the same. It certainly won’t be with ITC Hotels. ITC Hotels are going to raise the standards of hygiene so that their customers have a safe and healthy stay in their hotels. It is not that currently, ITC Hotels wasn’t doing that, but now, it is going to be a notch higher than earlier. That is why ITC Hotels have come out with their own programme called ‘WeAssure’.
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New Protocols at ITC Hotels
Whenever a car will arrive at any of the ITC Hotels, it will go for deep-cleaning with the industry-standard cleaners. All the guests will be offered face masks and hand sanitiser at the time of pick-up. The chauffeurs working at the hotel will undergo a daily temperature check and will be provided with all the necessary PPE ( Personal Protective Equipment).
Luggage bags of the customers will be sanitised with disinfectants before they are placed in the car at the airport. Customers and guests will have to go under a mandatory temperature check. Room cleaning will only be carried out when the customers are not at the room. All the staff at the ITC Hotels cleaning the rooms will be equipped with PPE. Advanced cleaning technologies such as steam cleaning and more will be used.
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All New Service Design
Looking at the circumstances, the seating arrangements and layouts of the restaurants have been modified. Every staff working in the restaurant will wear PPE and stick to stringent hygiene and safety protocols. Every chair and table will be sanitised and cleaned after they are used once. Customers and guests can order via e-menus along with digital billing supporting online payment options.
