Passengers who did not receive their bags at London's Heathrow Airport are once again condemning British Airways. Hundreds of travellers waiting for their bags at Heathrow had to wait for hours. After a while, the airport issued statements that no further baggage would be delivered for the remainder of the day. Hundreds of travellers were forced to depart without getting their stuff as a consequence.
Despite BA's apology, passengers were upset
The airline released a statement apologising for the inconvenience, but that didn't stop unhappy passengers from airing their frustrations on social media. To make this situation worse, the British Airways website seemed to be down, leaving passengers with no opportunity to register a luggage claim.
Besides luggage issues, arriving and departing planes were also delayed due to a variety of factors. According to passengers on Twitter, the plane was forced to wait on the apron for long periods of time due to a shortage of ground workers.
In the recent past, both Heathrow Airport and British Airways have had serious baggage issues and plane delays. British Airways had a catastrophic IT disruption in late February, effectively shutting down the airline's entire operation. The airline's app, website, and internal IT systems fell down, blocking customers from checking their flight status and preventing BA staff and pilots from performing their duties efficiently.
