As a way to offset the revenue loss experienced in 2020, Indian carrier Vistara has come up with a bidding system for a seat upgrade. The new system will allow the airline to gain additional income from booked passengers when they bid to upgrade their cabin class. For passengers, the system allows easy and convenient access to seats in superior classes and can avail access to a host of complimentary services.
How to Upgrade Seats in Vistara through Bidding
- Once the passenger has purchased the ticket in an economy or premium economy class, the passenger has to enter his/her price to upgrade on Vistara Upgrade page of the website.
- The passenger will get an email notification when the request gets accepted.
- If accepted, the passenger will be charged additionally for the upgrade.
- If not accepted, the passenger can continue with his original booking.
The passenger has to apply for upgrade at least seven days before the departure of the flight. Bookings made via redemption of Club Vistara Points are not eligible to participate.
Benefits of Upgrade to Premium Economy Class
According to Vistara, the upgraded seats on Premium Economy will have upscale cabin towards the front of the aircraft, offering increased leg space and comfort. There are additional benefits of hand baggage allowance, priority handling, complimentary food and beverages, priority check-in and boarding as well.
Benefits of Upgrade to Business Class
An upgrade to business class will provide passengers with generous personal space, comfortable recliner leather seats, maximum check-in and hand baggage allowance, priority in boarding, checking and baggage handling, exclusive menu and complimentary lounge access.
The benefits may differ according to the travel destination.
“With support from Plusgrade, more passengers will have access to the personal space, comfort, privacy and high-end service that come with a Premium experience,” Vistara chief commercial officer Vinod Kannan said in a release.
The airline has collaborated with a Canada-based firm to launch the system. Currently, Vistara’s fleet size stands at 43 aircraft with a configuration of economy, premium and business.
The passengers can visit Vistara Upgrade page to avail the upgrade of seats.