Layovers between flights can be extremely boring and tiresome. AirAsia India has made an effort to increase customer satisfaction through lounge services to keep them rested and entertained.
AirAsia India Lounge Services: What is it, How To Book, All You Need to Know
Lounge Services and Facilities
Through its airport lounges, AirAsia offers a bouquet of facilities which includes free high-speed internet stations, snacks, hot food and beverages, charging stations, newspapers and magazines, TV and music, business centre facilities and a chargeable lounge bar to keep you occupied and entertained. The AirAsia India website further mentions that business centre facilities, such as access to printers, copiers, workstations, or meeting rooms, are chargeable. Apart from these facilities, the lounges also include flight information and announcements, so you don't have to worry about missing your flight.
The website further adds that these services are available only at select domestic airports; the services may vary and are subject to availability.
Instructions to Book AirAsia India Lounge Service
If you're interested to avail the service, here's a step by step guide to book the same
Step 1: Log on to www.airasia.co.in
Step 2: Go to 'Manage' and retrieve your booking
Step 3: Select 'Add-ons'
Step 4: Add 'Lounge Access' under the same
Step 5: Proceed to 'seat selection' and continue
Step 6: Confirm booking changes and proceed to payment
If you don't happen to have a booking, choose your destination and flight first and then select the add-on the AirAsia website recommends.
Points to Consider
It also provides a city-wise list of departure airport lounges, mentioning 13 cities, their AirAsia lounge names, terminals, and prices, which range from Rs 800 up to Rs 1,250. But you must hurry to catch a seat, as the lounge will be available on a first-come-first-serve basis.
The AirAsia India lounge services and facilities are operated by various third-party airport lounge operators and provided by DreamFolks Services Limited. This means that access to the lounge will be granted only after authorisation of DreamFolks voucher or e-certificate, which you would have to present to the lounge counter agent. Also, note that before extending access name on the e-certificate or voucher will be matched with the name on the boarding pass to ensure access is being availed by the right person, as mentioned on the AirAsia India website.
Participating airport lounges are liable to enforce a maximum stay policy. This means that customers may be charged for extended stays at the disposition of the individual lounge operator. The maximum stay policy is usually 2-3 hours prior to departure and is done to prevent overcrowding.
All accompanying children will be subjected to the full fee. Many facilities are also subject to local laws of the location of an airport lounge. This means that child policy and provision of free alcoholic drinks are subject to differ according to the local rules and regulations. Ensure to make proper inquiries in advance regarding the alcohol charges too.
For queries or complaints regarding access to a particular lounge and service offerings at such lounge, contact: DreamFolks Services Limited on (a) helpline number of – 1800 123 4109 (b) email ID - firstname.lastname@example.org, the website adds.
The lounge voucher, which is valid for 90 days, is refundable only in case of complete PNR cancellation by the airline or the customer. So, note that you won't get a refund in case of a no-show or if you exceed the validity of the voucher. The E-Voucher cannot be exchanged for cash or any other promotional program or offers, and passengers cannot cancel lounge service on a standalone basis, the site adds.
That's all you need to know about AirAsia India's lounge services to have a stress-free, entertaining and relaxing time at the airport between flights.
About AirAsia India
Founded on 28 March 2013, AirAsia India is the first foreign airline to set up a subsidiary in India. It is headquartered in Bengaluru, Karnataka. AirAsia India, a joint venture between Tata Sons and AirAsia Investment Limited (Malaysia), marked Tata Group's return to the aviation industry after its 60 year-long hiatus, having ceded Air India in 1946. With a market share of 7.2%, the firm was the fourth-largest carrier in India as of June 2020.