IndiGo implements SmartKargo Cargo Management Solution for Automating Cargo Operations

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IndiGo has implemented SmartKargo Cargo Management, an ERP solution from QuantumID Technologies for all IndiGo Cargo Operations, starting on January 15, 2019. The software was deployed across all functional areas of the business including Planning, Commercial and Sales, to Operations and Cargo Revenue Accounting. According to IndiGo, the company took six months for the implementation across all domestic and global stations from where IndiGo operates. The roll-out was simultaneous and is claimed to be one of the fastest ever done in the airline industry.


“We are thrilled to announce this successful cut-over and implementation of the SmartKargo Cargo Management solution in a brief period (~6 months since we started). Our Business and IT teams, together with the SmartKargo team were able to roll out this advanced Cargo Solution in a smooth and non-disruptive way for our business and operations, which was an important requirement for our business and our clients. The new solution will digitally enable our business and allow us to accelerate our growth while improving our Client Experience,” William Boulter, Chief Commercial Officer, IndiGo said.

The solution SmartKargo is entirely cloud-based, and offer tools to support all aspects of cargo business including acceptance, managing warehouses, loading/unloading and ramp operations, but also first-mile pick-up and last-mile delivery (for door-to-door operations). Integrated Cargo Revenue accounting allows for real-time profitability analysis and real-time decision making. These tools are easy to use and are accessible from any device with an Internet connection (or mobile network carrier connection).

“IndiGo’s implementation of SmartKargo Cloud solution is one of the fastest deployments for its size and volume of transactions in the industry today.  It is also one of the most comprehensive as we deployed at the same time at all global locations and for all functional areas of Commercial, Operations and Accounting. IndiGo will become a key participant in SmartKargo’s “Connected Airlines” ecosystem that is increasingly becoming ubiquitous as we add new carriers to our cloud platform. We are very proud to be a part of such spectacular success, and I am thankful for IndiGo’s leadership continued support and confidence in our organisation to be able to deliver the same. IndiGo’s team was a pleasure to work with during this effort, and this successful deployment will set an industry example of how new technology deployments should always happen,” commented Milind Tavshikar, CEO of QuantumID Technologies Inc.

IndiGo has a fleet size of over 200 aircraft including 68 new generations A320 NEOs, 126 A320 CEOs and 14 ATRs, across 68 destinations – 52 domestic and 16 international.

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Ria is a lead news writer at Aviation Scoop. She writes from dawn to dusk, reads in the evenings, and draws at some ungodly hours. She loathes human interaction and finds solace in the sweet, musky smell of old books, and rain.

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