The crew are the front-facing connections of an Airline that represents the brand and engages with the customers directly. The customer experience delivered to the passengers depends on the crew, and infact, there are instances where their thoughtful acts have received accolades and recognition. So, the lifestyle of the crew and preference choices play a crucial role.
Now, this update is about Vistara's efforts around the same as the airline has successfully implemented a state-of-the-art, fully automated crew rostering solution for improved management of its 2500+ cabin crew and pilots across the network.
Digital Rostering Solution by Jeppesen:
The industry-leading solution by Jeppesen, a Boeing Company, has enabled Vistara to develop effective crew rosters that factor in legal compliance, crew availability, lifestyle preferences and training requirements using a dynamic bidding mechanism. The adoption of the new technology is aimed at further improving Vistara's operational performance as well as enhancing the crew's lifestyle.
Vistara crew can now indicate their lifestyle Preferences:
Vistara crew are now able to indicate their lifestyle preferences which are then automatically factored into their individual flight rosters. Options ranging from early morning or late evening flights, frequency of layovers, time off from work, preferred night stop stations and specific flights etc. are now available to the crew, thereby allowing them added flexibility in their schedules. The airline states - since implementation, the system has proven to be very effective with the majority of crew rosters being positively influenced as per their indicated preferences.
Commenting on the development, Captain Hamish Maxwell, Senior Vice President – Flight Operations, Vistara said “As a relatively young airline born in the digital age, Vistara is rapidly adopting new technologies and automating processes across all our functions to derive more efficiencies and enhance employee experience. An efficient, transparent crew rostering solution helps us achieve the right balance to an otherwise complex rostering challenge. We are incredibly appreciative of the support that all our crew have given during the rapid increase in operations as we emerged from the pandemic. It gives us great pleasure to now be able to offer our crew this option to influence their rosters, and thereby their lifestyles.”
Vinod Bhat, Chief Information Officer, Vistara said, “Digital Solutions for Crew Rostering, while taking care of crew lifestyle preferences is a great example of how new-age digital technologies can greatly help to improve employee productivity and experience.”
Skytrax World Airline Awards 2022
Vistara enters the list of the World’s Top 20 Airlines. Named Best Airline in India and Southern Asia along with Best Airline Staff Service in India and Southern Asia, Best Cabin Crew in India and Southern Asia, and Best Business Class in India and Southern Asia at the coveted Skytrax World Airline Awards 2022.
Vistara is India’s first airline to have a 100 per cent cloud-based IT infrastructure that helps manage complex operations, optimise costs, and make airline operations dynamically scalable.